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Policies

Return Policy 

 

CHRISTMAS RETURN POLICY:

CHRISTMAS GIFTS MAY BE EXCHANGED ONLY WITH VALID RECEIPT, ALL ITEMS IN NEW CONDITION, BY JANUARY 2ND OF 2019.  OUR STANDARD RULES APPLY(NO SEASONAL OR SALE MERCHANDISE WILL BE ACCEPTED.) IT IS THE PURCHASERS RESPONSIBILITY TO NOTIFY SIMPLY CHIC IF BUYING A GIFT ITEM  

Returns
Our policy lasts 5 days for in store purchases. If 5 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

Our policy lasts 10 days for shipped items. If 10 days have gone by since receiving your item, unfortunately we can't offer you a store credit or exchange. Customer must contact us within 24 hours of receiving the item to let us know that you will be returning. Customer is responsible for obtaining tracking information when returning. Simply Chic is not responsible for items lost/stolen/damaged goods.

To be eligible for store credit or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The original tags and receipt must be present.

Several types of goods are exempt from being returned for store credit or exchange.

Non-returnable items:
Gift cards
Sale merchandise
Items without a receipt
Damaged items
Items that have been worn and/or washed
Seasonal items(Christmas, Mardi Gras, Thanksgiving/Fall, Halloween, Easter, 4th of July, Football/Sports, St. Patrick's Day, Valentine's Day, New Year's)
Swimwear

Bath Bombs

Car Scents

Socks

Hair Accessories
Items from other Simply Chic Boutique locations


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
****If you are approved, then you may exchange for other merchandise or a store credit will be kept on file to be used at a later date.

Store Credit
All store credit amounts are valid at Simply Chic Boutique Shreveport location only. Store credit cannot be used at our Bossier, Natchitoches, Baton Rouge, or Mandeville locations. Credit amount must be used in full within one year of being issued. Store credit cannot be used to purchase gift cards.


Sale items
Only regular priced items may be returned, unfortunately sale items cannot be returned for store credit or exchange.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Simplychicshreveport@aol.com and send your item to: 6120 Line Avenue Shreveport Louisiana US 71106 within 10 days or receiving item. Item must be in original, unused condition with tags and receipt

 

Gifts

Gift items may be exchanged only within 5 days of purchase with tags and receipt present. No store credit will be issued on gifts.  If you are purchasing a gift for someone else it is the customers reponsibily to notify us.

Holiday Policy
All Christmas gifts are subject to our standard return policy unless otherwise stated. Exceptions may be made at the discretion of Simply Chic Boutique store owner and managers on a case to case basis.

Shipping
To return your product, you should mail your product to: 6120 Line Avenue Shreveport Louisiana US 71106 after first notifying us of your impending return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Simply Chic Boutique is not responsible for mistakes or delays caused by the Post Office.

You should consider using a trackable shipping service or purchasing shipping insurance on all shipments as Simply Chic Boutique is not responsible for lost/stolen/damaged items. We don’t guarantee that we will receive your returned item.

 

Hold Policies

 

We will hold items til end of same business day only. All items can be purchased on website and picked up in store if you are unable to come same day. Regular return policy applies to "store pick up" items. 

 

If "in store pick up" items are not picked up within 5 days, they are not eligible for store credit or exchange anymore. After 5 days they are final sale. 

 

We will not hold "last one" items. This includes the last size in something. 

 

If you have requested to be put on a waiting list for an item we will contact you as soon as the item arrives. You will have 1 hour to respond before the item is passed onto the next person or put out on the floor for stock.